Patient Experience Front Desk - Healthcare

Phpmcs; Weslaco (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Phpmcs is seeking a friendly Front Desk Receptionist for our healthcare facility in Weslaco, TX. You will be the first point of contact for patients, greeting visitors and directing them, while handling appointments and copays with accuracy.

This role requires at least 1 year of receptionist experience, proficiency in MS Word, Outlook and Excel, and familiarity with EMR systems such as Allscripts. You will support the office with data entry, scheduling, and courteous, professional communication.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of receptionist experience, preferably in healthcare.
• Proficiency in MS Word, Outlook, and Excel; experience with EMR systems (Allscripts) preferred.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced, high-stress environment with attention to detail.

Responsibilities

• Greet and direct visitors with a smile, providing clear instructions and ensuring they feel comfortable and informed.
• Handle copay collections, appointment scheduling, paperwork preparation, and reminder phone calls with precision and care.
• Keep patient files up-to-date and balanced, ensuring all information is entered correctly.
• Answer calls professionally, screen and take messages, and address caller needs with a focus on exceptional customer service.
• Assist with computer input, typing, scheduling, form preparation, correspondence, data compilation, and various projects to support the office team.
• Maintain reception area and office equipment, keeping the space clean and orderly.
• Take on additional tasks as needed to support the team and enhance patient experience.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

MS Word

Outlook

Excel

EMR systems (Allscripts)

Job description

Phpmcs is seeking a friendly Front Desk Receptionist for our healthcare facility in Weslaco, TX. You will be the first point of contact for patients, greeting visitors and directing them, while handling appointments and copays with accuracy.

This role requires at least 1 year of receptionist experience, proficiency in MS Word, Outlook and Excel, and familiarity with EMR systems such as Allscripts. You will support the office with data entry, scheduling, and courteous, professional communication.