Patient Experience Front Desk Specialist

3M HEALTHCARE; Corpus Christi (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

3M HEALTHCARE in Corpus Christi, TX is seeking a Front Desk Receptionist to be the friendly, organized face of our clinic. You will greet patients, manage check-in, answer calls, and support everyday office tasks with professionalism.

Qualities we value include excellent communication, strong multitasking, and a teamwork mindset to ensure a smooth patient experience and efficient front desk operations. Experience in healthcare is preferred; proficiency with MS Word, Outlook, Excel, and EMR

Qualifications

• Education: High school diploma or equivalent.
• Experience: At least 1 year of receptionist experience, preferably in a healthcare setting.
• Technical Skills: Proficiency in MS Word, Outlook, Excel, and EMR systems (preferably Allscripts).
• Interpersonal Skills: Excellent communication skills to interact effectively and courteously with callers, physicians, and staff.
• Organizational Skills: Strong ability to prioritize, multi-task, and pay close attention to detail.
• Team Player: Ability to work well within a team.
• Independent Worker: Capable of working independently in a high-stress environment with strong organizational skills.

Responsibilities

• Warm Welcome: Greet and direct visitors with a smile, providing clear instructions and ensuring they feel comfortable and informed.
• Efficient Administration: Handle copay collections, appointment scheduling, paperwork preparation, and reminder phone calls with precision and care.
• Accurate Data Management: Keep patient files up-to-date and balanced, ensuring all information is entered correctly.
• Professional Communication: Answer calls professionally, screen and take messages, and address caller needs with a focus on exceptional customer service.
• Supportive Office Role: Assist with computer input, typing, scheduling, form preparation, correspondence, data compilation, and various projects to support the office team.
• Organized Environment: Maintain office equipment and supplies, keeping the reception area clean and orderly.
• Versatile Duties: Take on additional tasks and projects as needed, contributing to the overall success of the team.
• Positive Patient Experience: Create a lasting, positive impression on every patient who walks through our doors.

Skills

Excellent communication

Organizational skills

Multi-tasking

Team player

Independent worker

Friendly demeanor

Education

High school diploma or equivalent

Tools

MS Word

Outlook

Excel

EMR Allscripts

Job description

3M HEALTHCARE in Corpus Christi, TX is seeking a Front Desk Receptionist to be the friendly, organized face of our clinic. You will greet patients, manage check-in, answer calls, and support everyday office tasks with professionalism.

Qualities we value include excellent communication, strong multitasking, and a teamwork mindset to ensure a smooth patient experience and efficient front desk operations. Experience in healthcare is preferred; proficiency with MS Word, Outlook, Excel, and EMR