Patient Experience Front Desk Coordinator (Medical Office)

Adventist HealthCare; Rockville (MD); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employer-paid Short & Long-Term Dis

Life Insurance and AD&D

Job summary

Adventist HealthCare Behavioral Health & Wellness Center seeks a Front Desk Coordinator to be the first contact for patients, schedule appointments, and manage check-in/out in the EMR. The role supports seamless patient care with accurate demographic and insurance verification.

The ideal candidate has 1–2 years of medical office administrative experience, with Spanish bilingual abilities preferred. Full-time, on-site schedule with day shifts and competitive benefits offered.

Qualifications

• High school diploma or equivalent.
• 1–2 years direct medical office administrative assistant/receptionist/coordinator experience required; 3–4 years preferred.
• Bilingual in Spanish preferred.
• Familiarity with back office clinical support tasks and routine patient intake is preferred.

Responsibilities

• Answer incoming calls and route messages to appropriate staff.
• Schedule patient appointments and manage daily scheduling changes.
• Perform patient check-in and check-out in EMR, verify demographics and insurance details.
• Assist with administrative duties: scanning, faxing, and maintaining documentation in EMR and spreadsheets.
• Verify insurance eligibility and assist with authorizations to support patient care.

Skills

Bilingual in Spanish

Administrative experience

Customer service

Education

High school diploma or equivalent

Tools

EMR system

Job description

Adventist HealthCare Behavioral Health & Wellness Center seeks a Front Desk Coordinator to be the first contact for patients, schedule appointments, and manage check-in/out in the EMR. The role supports seamless patient care with accurate demographic and insurance verification.

The ideal candidate has 1–2 years of medical office administrative experience, with Spanish bilingual abilities preferred. Full-time, on-site schedule with day shifts and competitive benefits offered.