Patient Experience Front Desk Specialist

Adventist Health; Glendale (CA); On-site; USD 51,577,000 - 74,501,000; Full time

Job summary

Adventist Health Glendale is seeking a front desk administrative associate to support patient intake, registration, and front office operations. You will assist patients, verify insurance, prepare charts, and coordinate referrals under clinician supervision.

This role emphasizes accuracy, customer service, and teamwork in a busy clinic setting. The position involves handling messages, guiding patients, and supporting accounts receivable duties while maintaining a clean, organized waiting area as

Qualifications

• High School Education/GED or equivalent preferred.
• Associate’s/Technical Degree or equivalent combination of education/related experience preferred.

Responsibilities

• Answers phone, takes messages and directs calls to the appropriate person.
• Admits patients into clinic and pulls charts, processes encounter forms.
• Verifies insurance and patient information in computer systems and handles registrations.
• Prepares charts and completes referrals, obtaining authorizations as needed.
• Balances cash drawer and assists with billing and daily charges.

Skills

Customer service

Phone etiquette

Communication

Attention to detail

Data entry

Education

High School diploma or GED

Associate’s/Technical degree preferred

Tools

Registration software

Job description

Adventist Health Glendale is seeking a front desk administrative associate to support patient intake, registration, and front office operations. You will assist patients, verify insurance, prepare charts, and coordinate referrals under clinician supervision.

This role emphasizes accuracy, customer service, and teamwork in a busy clinic setting. The position involves handling messages, guiding patients, and supporting accounts receivable duties while maintaining a clean, organized waiting area as