Patient Experience & Front Desk Coordinator

MyEyeDr; Woodstock (GA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical and dental coverage

Tax-free savings plans

Life insurance

Vision coverage

401K with company match

PTO & paid holidays

Job summary

MyEyeDr in Woodstock, GA is seeking a Patient Service Coordinator to deliver personalized front desk experiences during check-in/out. No optical experience required; training provided to learn the vision care industry and ensure a best-in-class patient experience.

You will handle scheduling, insurance verification education, appointment confirmations, and multitask across phone lines and walk-ins. The role may involve cross-training as Eyewear Consultants or Optometric Technicians and occasional

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties.
• Organized and able to prioritize multiple tasks under pressure while delivering best in class service.
• Willing to wear multiple hats and cross-train as needed.
• Friendly, caring, patient-centric person thriving in a fast-paced environment.
• Proficient in verbal and written communication.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organization

Communication skills

Team player

Job description

MyEyeDr in Woodstock, GA is seeking a Patient Service Coordinator to deliver personalized front desk experiences during check-in/out. No optical experience required; training provided to learn the vision care industry and ensure a best-in-class patient experience.

You will handle scheduling, insurance verification education, appointment confirmations, and multitask across phone lines and walk-ins. The role may involve cross-training as Eyewear Consultants or Optometric Technicians and occasional