Patient Experience Front Desk Coordinator

Symphony Care Alliance; Vineville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Pain Institute of Georgia is seeking a dependable Front Desk Coordinator to manage a high volume of patient scheduling and documentation in a fast-paced medical environment. ECW experience is strongly preferred, and familiarity with pain management processes is a plus.

Responsibilities include greeting patients, check-in/out, demographic verification, and coordinating communications among patients and clinic staff while ensuring accurate records and smooth operations throughout the day.

Qualifications

• Front desk skills including greeting patients with professionalism.
• Experience in a fast-paced medical setting and ECW proficiency.
• Nice to have pain management exposure.

Responsibilities

• Greet patients warmly and manage check-in/check-out efficiently.
• Verify and update patient demographics in ECW.
• Facilitate communication between patients and clinic staff.
• Collect co-pays and reconcile payments per policy.
• Schedule follow-ups and manage day-to-day scheduling tasks.
• Maintain lobby cleanliness and office supplies.
• Open/close office duties and update ECW statuses daily.
• Process authorizations and provider tracking tasks by deadlines.

Skills

Organized

Compassionate

Fast-paced medical environment

ECW experience

Pain management experience

Tools

ECW

Job description

The Pain Institute of Georgia is seeking a dependable Front Desk Coordinator to manage a high volume of patient scheduling and documentation in a fast-paced medical environment. ECW experience is strongly preferred, and familiarity with pain management processes is a plus.

Responsibilities include greeting patients, check-in/out, demographic verification, and coordinating communications among patients and clinic staff while ensuring accurate records and smooth operations throughout the day.