Front Desk Coordinator

Symphony Care Alliance; Vineville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Pain Institute of Georgia is seeking a dependable Front Desk Coordinator to manage a high volume of patient scheduling and documentation in a fast-paced medical environment. ECW experience is strongly preferred, and familiarity with pain management processes is a plus.

Responsibilities include greeting patients, check-in/out, demographic verification, and coordinating communications among patients and clinic staff while ensuring accurate records and smooth operations throughout the day.

Qualifications

• Front desk skills including greeting patients with professionalism.
• Experience in a fast-paced medical setting and ECW proficiency.
• Nice to have pain management exposure.

Responsibilities

• Greet patients warmly and manage check-in/check-out efficiently.
• Verify and update patient demographics in ECW.
• Facilitate communication between patients and clinic staff.
• Collect co-pays and reconcile payments per policy.
• Schedule follow-ups and manage day-to-day scheduling tasks.
• Maintain lobby cleanliness and office supplies.
• Open/close office duties and update ECW statuses daily.
• Process authorizations and provider tracking tasks by deadlines.

Skills

Organized

Compassionate

Fast-paced medical environment

ECW experience

Pain management experience

Tools

ECW

Job description

Description

The Pain Institute of Georgia is seeking a dependable, patient-focused Front Desk Coordinator.

We are looking for candidates who are organized, compassionate, and experienced in a fast-paced medical environment. eClinical Works (ECW) experience is strongly preferred, and pain management experience is a plus.

This position involves a high volume of appointment scheduling and document scanning, so candidates should be comfortable managing multiple scheduling requests, maintaining accurate records, and handling a large volume of documents throughout the day.

Requirements

• Greet all patients warmly upon arrival with a friendly, professional demeanor, ensuring a positive first impression.
• Manage patient check-in and check-out processes efficiently and accurately.
• Verify and update patient demographic information in ECW.
• Facilitate clear and timely communication between patients, providers, medical assistants, and clinic staff.
• Respond to patient inquiries and provide assistance as needed.
• Maintain a clean, organized lobby and ensure supplies are fully stocked.
• Prepare all necessary materials and documentation for the following day’s schedule.
• Collect co-pays, co-insurance, and deductibles at the time of service in accordance with office policies.
• Schedule follow-up appointments, including outstanding services and medication refill visits, during check-in and check-out.
• Manage and reconcile the cash box, including opening and closing procedures.
• Perform opening and closing office duties as assigned.
• Update appointment statuses in ECW by the close of each business day.
• Submit and manage task messages related to authorizations, closing processes, and provider tracking.
• Ensure all task messages are updated and completed by assigned deadlines.