Patient Experience Front Desk Coordinator

NVISION Eye Centers; Tucson (AZ); On-site; USD 29,000 - 32,000; Full time

Job summary

NVISION Eye Centers is seeking a front desk/patient services representative to be the first contact in a high-traffic ophthalmology office. Responsibilities include phone management, screening calls, confirming and rescheduling appointments, coordinating patient files, and ensuring proper documentation.

The ideal candidate has 2+ years ophthalmology or healthcare experience, a high school diploma or equivalent, and a commitment to delivering an exceptional patient experience.

Qualifications

• 2+ years Ophthalmology experience or healthcare experience preferred
• High School Diploma or equivalent
• Desire to provide an exceptional patient experience

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures proper documentation in each file.
• Greets patients and guides them through the initial steps of the consultation process.
• Obtains authorizations for medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Assists with center correspondence and communicates clearly and respectfully.

Skills

Ophthalmology experience

Healthcare experience

Education

High School Diploma or equivalent

Job description

NVISION Eye Centers is seeking a front desk/patient services representative to be the first contact in a high-traffic ophthalmology office. Responsibilities include phone management, screening calls, confirming and rescheduling appointments, coordinating patient files, and ensuring proper documentation.

The ideal candidate has 2+ years ophthalmology or healthcare experience, a high school diploma or equivalent, and a commitment to delivering an exceptional patient experience.