Patient Experience Coordinator – Fast-Paced Front Desk

Socket.dev; Town of Fishkill (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90‑d 

Growth pathways

Collaborative team culture

Job summary

Confluent Health in Fishkill, NY is seeking a Front Desk Coordinator to create a welcoming first impression for patients and visitors. You will manage check-in/check-out, scheduling, insurance verification, and phone calls in a fast-paced clinic setting.

No healthcare background is required; comprehensive training is provided with clear growth paths into clinic leadership roles. Compensation ranges $18–$20 per hour, 28 hours weekly, at 1222 Hopewell Ave, Fishkill, NY 12524.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Communication

Detail-oriented

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Spreadsheet software

Job description

Confluent Health in Fishkill, NY is seeking a Front Desk Coordinator to create a welcoming first impression for patients and visitors. You will manage check-in/check-out, scheduling, insurance verification, and phone calls in a fast-paced clinic setting.

No healthcare background is required; comprehensive training is provided with clear growth paths into clinic leadership roles. Compensation ranges $18–$20 per hour, 28 hours weekly, at 1222 Hopewell Ave, Fishkill, NY 12524.