Patient Experience Front Desk Coordinator

ENT Specialty Partners; Southlake (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ENT Specialty Partners is seeking a Front Desk Receptionist for our on-site clinical setting in Texas. You will be the first point of contact for patients, greeting them warmly and handling essential administrative duties, including check-in/out, scheduling, and payment collection.

Responsibilities include managing phone lines, verifying IDs/insurance, and maintaining accurate patient records in a fast-paced environment.

Qualifications

• High school diploma or GED required; experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Communication

Active listening

Time management

Customer service

Office software

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

ENT Specialty Partners is seeking a Front Desk Receptionist for our on-site clinical setting in Texas. You will be the first point of contact for patients, greeting them warmly and handling essential administrative duties, including check-in/out, scheduling, and payment collection.

Responsibilities include managing phone lines, verifying IDs/insurance, and maintaining accurate patient records in a fast-paced environment.