Medical Front Desk Associate – Patient Experience

Texas ENT; New Braunfels, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Texas ENT Specialists is seeking a friendly Medical Front Desk Associate to join our Otolaryngology practice. You will be the first point of contact for patients, greeting them warmly and ensuring a comfortable visit.

Responsibilities include scheduling appointments, managing patient records, and answering calls, while collaborating with physicians and clinical staff to deliver exceptional care and a smooth check-in to check-out workflow.

Qualifications

• High School graduate or equivalent required.
• One year of related experience preferred.

Responsibilities

• Greet patients and visitors with a friendly, welcoming demeanor.
• Schedule appointments and manage the appointment calendar.
• Maintain patient records accurately and confidentially.
• Answer phone calls and direct inquiries to the appropriate staff.
• Assist with check-in and check-out to ensure a seamless patient experience.

Skills

Customer service

Organizational skills

Education

High School graduate or equivalent

Job description

Texas ENT Specialists is seeking a friendly Medical Front Desk Associate to join our Otolaryngology practice. You will be the first point of contact for patients, greeting them warmly and ensuring a comfortable visit.

Responsibilities include scheduling appointments, managing patient records, and answering calls, while collaborating with physicians and clinical staff to deliver exceptional care and a smooth check-in to check-out workflow.