Patient Access Concierge | Front Desk & Scheduling Pro

ENT Specialty Partners; McKinney (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

ENT Specialty Partners in McKinney, TX is seeking a Front Desk Receptionist to greet patients, check them in and out, schedule visits, answer calls, and handle basic billing questions in a fast-paced clinical setting.

You will maintain patient records, keep the reception area organized and sanitized, support the team, and adapt to evolving workflows while delivering compassionate, professional service. On-site Monday through Friday with daytime hours.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, coinsurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks as needed.

Skills

Communication

Active listening

Time management

Organized

Customer service

Education

High school diploma or GED

Tools

MS Office

Scheduling systems

Telephone system

Job description

ENT Specialty Partners in McKinney, TX is seeking a Front Desk Receptionist to greet patients, check them in and out, schedule visits, answer calls, and handle basic billing questions in a fast-paced clinical setting.

You will maintain patient records, keep the reception area organized and sanitized, support the team, and adapt to evolving workflows while delivering compassionate, professional service. On-site Monday through Friday with daytime hours.