Patient Experience Coordinator - Front Desk

E.N.T. Specialty Partners; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

E.N.T. Specialty Partners is seeking a Front Desk Receptionist for our ENTTX McKinney Clinic in McKinney, TX.

You will be the first point of contact, greeting patients and managing essential administrative duties to ensure a warm, organized experience. Key responsibilities include checking patients in/out, scheduling, handling phone lines, processing co-pays, and maintaining accurate patient records in a fast-paced, on-site clinic environment.

Qualifications

• High school diploma or GED required; experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (MS Office, Teams) and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Skills

Strong communication

Active listening

Time management

Highly organized

Customer service

Education

High school diploma or GED

Tools

MS Office

Microsoft Teams

Scheduling systems

Job description

E.N.T. Specialty Partners is seeking a Front Desk Receptionist for our ENTTX McKinney Clinic in McKinney, TX.

You will be the first point of contact, greeting patients and managing essential administrative duties to ensure a warm, organized experience. Key responsibilities include checking patients in/out, scheduling, handling phone lines, processing co-pays, and maintaining accurate patient records in a fast-paced, on-site clinic environment.