Front Desk Receptionist — Healthcare Admin (ENT)

E.N.T. Specialty Partners; Ashburn (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

ENT Specialty Partners in Ashburn, VA is seeking a Front Desk Receptionist to be the first contact for patients, handling check-ins, scheduling, and daily administrative duties.

You will answer phones, verify ID and insurance, collect copays, explain charges, and maintain accurate patient records in a clean, welcoming reception area.

The role requires a high school diploma or GED, strong communication and organizational skills, and proficiency with MS Office and scheduling systems.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Customer Service

Phone Etiquette

Communication

Time Management

Detail Oriented

Education

High school diploma or GED

Tools

MS Office

Scheduling software

Phone systems

Job description

ENT Specialty Partners in Ashburn, VA is seeking a Front Desk Receptionist to be the first contact for patients, handling check-ins, scheduling, and daily administrative duties.

You will answer phones, verify ID and insurance, collect copays, explain charges, and maintain accurate patient records in a clean, welcoming reception area.

The role requires a high school diploma or GED, strong communication and organizational skills, and proficiency with MS Office and scheduling systems.