Healthcare Front Desk Lead: Scheduling & Patient Care

SENTA Partners; Lugoff (SC); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program (EAP)

Job summary

SCENT, an affiliate of SENTA Partners, seeks a Front Office Coordinator to be the first contact for patients and visitors. You will schedule appointments, verify insurance details, collect information, and support the clinical team in daily operations.

As part of the SENTA Partners MSO network, you will help ensure patient satisfaction, maintain records securely, and collaborate with medical staff while providing friendly, professional service in a fast-paced ENT practice setting.

Qualifications

• High school diploma or GED required or equivalent.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write, and comprehend simple instructions, short correspondence, and memos.
• Effectively present information to customers, clients and peers.
• Ability to work effectively both independently and as part of a team.
• Possess strong organizational skills and the ability to multi-task.
• Knowledge of MS Office and Electronic Medical Records (EMR).

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Customer service

Appointment scheduling

HIPAA compliance

EMR knowledge

MS Office

Multitasking

Communication

Education

High school diploma or GED

Tools

MS Office

EMR

Job description

SCENT, an affiliate of SENTA Partners, seeks a Front Office Coordinator to be the first contact for patients and visitors. You will schedule appointments, verify insurance details, collect information, and support the clinical team in daily operations.

As part of the SENTA Partners MSO network, you will help ensure patient satisfaction, maintain records securely, and collaborate with medical staff while providing friendly, professional service in a fast-paced ENT practice setting.