Patient Experience Front Desk Coordinator

IVX Health, Inc.; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Tuition reimbursement

CEU access

Paid Time Off

Volunteer Time Off

Job summary

IVX Health is seeking a Front Desk Coordinator to be the first friendly, calm face patients encounter in our infusion centers. You’ll manage schedules, verify insurance, collect copays, and support patient intake, helping centers run smoothly during regular Monday–Friday hours.

As an operations-focused team member, you’ll coordinate with clinical staff, maintain accurate records, and extend your support across centers to adapt to patient flow and evolving workflows.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.

Responsibilities

• Greet patients and support visitors with warmth and professionalism.
• Schedule, reschedule, and confirm appointments with pre-visit requirements in place.
• Verify patient insurance, update demographic information, and collect copays accurately.
• Coordinate patient flow with nursing staff to ensure a safe, smooth visit.
• Maintain an organized, welcoming front desk and reception area.
• Support multiple IVX Health centers as needed during busy periods.

Skills

Customer service

Scheduling

Insurance verification

EHR/EMR systems

Communication

Multitasking

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

IVX Health is seeking a Front Desk Coordinator to be the first friendly, calm face patients encounter in our infusion centers. You’ll manage schedules, verify insurance, collect copays, and support patient intake, helping centers run smoothly during regular Monday–Friday hours.

As an operations-focused team member, you’ll coordinate with clinical staff, maintain accurate records, and extend your support across centers to adapt to patient flow and evolving workflows.