Infusion Center Front Desk Coordinator — Patient Experience

IVX Health, Inc.; Berkeley, Northern (CA, KY); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Tuition reimbursement

Paid Time Off

Volunteer Time Off

Job summary

IVX Health, Inc. is seeking a Front Desk Coordinator for our infusion-center-based operation in California.

This role is Monday–Friday with rotating Saturdays, focusing on a welcoming, organized front desk and reliable patient scheduling and records management. You will verify insurance, collect copays, coordinate with clinical teams, and maintain a neat reception area to ensure patients feel valued from first contact.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care.
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place.
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity.
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience.
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment.
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

IVX Health, Inc. is seeking a Front Desk Coordinator for our infusion-center-based operation in California.

This role is Monday–Friday with rotating Saturdays, focusing on a welcoming, organized front desk and reliable patient scheduling and records management. You will verify insurance, collect copays, coordinate with clinical teams, and maintain a neat reception area to ensure patients feel valued from first contact.