Infusion Center Front Desk Pro

IVX Health; Kansas; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Tuition reimbursement

Job summary

IVX Health seeks a Hospital Front Desk Coordinator to join our infusion center team. You will be the first point of contact, greeting patients, handling calls, and guiding them through scheduling, insurance verification, and check‑in procedures.

Your role ensures accurate demographics and smooth patient flow across centers, contributing to a respectful, patient‑centered experience. This full‑time position emphasizes teamwork, attention to detail, and the ability to manage multiple tasks in a

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient‑facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast‑paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre‑visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher‑volume days

Skills

Front desk experience

Medical administrative experience

Insurance verification

EHR/EMR systems

Scheduling software

Customer service

Multitasking

Communication

Adaptability

Medical terminology

Education

High School Diploma or GED

Tools

Scheduling software

Job description

IVX Health seeks a Hospital Front Desk Coordinator to join our infusion center team. You will be the first point of contact, greeting patients, handling calls, and guiding them through scheduling, insurance verification, and check‑in procedures.

Your role ensures accurate demographics and smooth patient flow across centers, contributing to a respectful, patient‑centered experience. This full‑time position emphasizes teamwork, attention to detail, and the ability to manage multiple tasks in a