Front Desk Coordinator: Patient Care & Scheduling

ivxhealth; Matthews (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

CEU access

Medical, dental, vision

401(k) match

Paid time off

Job summary

IVX Health is seeking a Front Desk Coordinator to welcome patients, answer calls, and support infusion center operations during regular business hours.

You will manage scheduling, verify insurance, collect copays, maintain patient records, and coordinate with clinical teams to ensure a smooth, patient-centered experience.

This role offers growth opportunities, competitive benefits, and a collaborative, compassionate team environment.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Responsibilities

• Greet patients and answer phones with warmth and professionalism.
• Schedule, reschedule, and confirm appointments with accuracy.
• Verify insurance, collect copays, and update demographics.
• Coordinate with nursing staff to manage patient flow.
• Keep front desk organized and welcoming across centers.

Skills

Front desk operations

Customer service

Multitasking

Insurance verification

EHR/EMR systems

Scheduling software

Medical terminology

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Insurance verification tools

Job description

IVX Health is seeking a Front Desk Coordinator to welcome patients, answer calls, and support infusion center operations during regular business hours.

You will manage scheduling, verify insurance, collect copays, maintain patient records, and coordinate with clinical teams to ensure a smooth, patient-centered experience.

This role offers growth opportunities, competitive benefits, and a collaborative, compassionate team environment.