Patient Experience Front Desk Coordinator

IVX Health; Cypress (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Predictable Hours

Supportive Culture

Professional Growth

Comprehensive Benefits

Life-Friendly Perks

Job summary

IVX Health is seeking a Front Desk Coordinator at our infusion center network. This role combines frontline patient interactions with operations support, handling scheduling, insurance verification, and patient records to keep centers running smoothly.

You’ll be the first and last touchpoint, ensuring a welcoming environment, coordinating with clinical teams, and supporting multiple centers as needed. Regular hours Monday through Friday with rotating Saturdays, in a fast-paced healthcare setting.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Skills

Front desk experience

Customer service

Insurance verification

EMR/EHR systems

Medical terminology

multitasking

Education

High School Diploma or GED

Job description

IVX Health is seeking a Front Desk Coordinator at our infusion center network. This role combines frontline patient interactions with operations support, handling scheduling, insurance verification, and patient records to keep centers running smoothly.

You’ll be the first and last touchpoint, ensuring a welcoming environment, coordinating with clinical teams, and supporting multiple centers as needed. Regular hours Monday through Friday with rotating Saturdays, in a fast-paced healthcare setting.