Patient Experience Front Desk Coordinator

MyEyeDr.; Monroe (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. in Monroe, NC is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a best-in-class patient experience. No optical experience required; training will be provided to learn about insurance, scheduling, and coordination with doctors.

You will handle multi-line phones, greet patients, verify insurance options, confirm appointments, and support office staff as needed, reporting to the Office General Manager. Some weekend/evening shifts may be required.

Qualifications

• Experience in a front desk, reception, or customer-facing role.
• Organized with the ability to prioritize multiple tasks under pressure.
• Flexible, adaptable and collaborative team player.

Responsibilities

• Provide patients a personalized check in/out experience.
• Verify insurance and educate patients on options.
• Assist in appointment confirmations and patient outreach with doctor availability.
• Manage multiple phone lines, greet patients, and schedule appointments.
• Cross-train to other office support roles as needed.
• Collaborate with doctors and team to ensure seamless patient experience.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Team player

Job description

MyEyeDr. in Monroe, NC is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a best-in-class patient experience. No optical experience required; training will be provided to learn about insurance, scheduling, and coordination with doctors.

You will handle multi-line phones, greet patients, verify insurance options, confirm appointments, and support office staff as needed, reporting to the Office General Manager. Some weekend/evening shifts may be required.