Patient Experience & Front Desk Coordinator

US Physical Therapy; Lancaster (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO + paid holidays

Employee Assistance Program (EAP)

Employee discounts + company perks

Job summary

Cornerstone Physical Therapy-Canal Winchester is seeking a Patient Care Coordinator to be the first point of contact and keep the non-clinical patient experience smooth from start to finish. You will welcome patients, answer phones, schedule visits, verify insurance, and maintain EMR accuracy in a fast-paced clinic.

This role values personable, computer savvy, coachable team players who can stay calm during busy times.

Qualifications

• You will be the point person for the non-clinical patient experience, ensuring a smooth visit from start to finish.
• Strong communication and organizational skills to handle a busy day.

Responsibilities

• Welcome patients and create a personalized, name-forget-me-not experience.
• Answer phones with confidence and warmth.
• Schedule visits electronically and keep the day flowing.
• Verify insurance benefits and confirm patient info (personal + financial).
• Maintain charts and EMR accuracy.
• Support clinic operations: faxing, filing, and misc. tasks as needed.

Job description

Cornerstone Physical Therapy-Canal Winchester is seeking a Patient Care Coordinator to be the first point of contact and keep the non-clinical patient experience smooth from start to finish. You will welcome patients, answer phones, schedule visits, verify insurance, and maintain EMR accuracy in a fast-paced clinic.

This role values personable, computer savvy, coachable team players who can stay calm during busy times.