Patient Care Coordinator

US Physical Therapy; Lancaster (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO + paid holidays

Employee Assistance Program (EAP)

Employee discounts + company perks

Job summary

Cornerstone Physical Therapy-Canal Winchester is seeking a Patient Care Coordinator to be the first point of contact and keep the non-clinical patient experience smooth from start to finish. You will welcome patients, answer phones, schedule visits, verify insurance, and maintain EMR accuracy in a fast-paced clinic.

This role values personable, computer savvy, coachable team players who can stay calm during busy times.

Qualifications

• You will be the point person for the non-clinical patient experience, ensuring a smooth visit from start to finish.
• Strong communication and organizational skills to handle a busy day.

Responsibilities

• Welcome patients and create a personalized, name-forget-me-not experience.
• Answer phones with confidence and warmth.
• Schedule visits electronically and keep the day flowing.
• Verify insurance benefits and confirm patient info (personal + financial).
• Maintain charts and EMR accuracy.
• Support clinic operations: faxing, filing, and misc. tasks as needed.

Job description

You’re Not Just “Front Desk.” You’re the Face of the Clinic and Part of our Team!

Patient Care Coordinator | Cornerstone Physical Therapy-Canal Winchester

If you’re the kind of person who lights up a room, loves helping people, and can keep a busy day organized without getting rattled…this role is for you.

At Cornerstone, we’re a PT-owned private practice built on exceptional service, outcomes, and a team culture that actually feels like a team. We hire the best....because patients notice the difference.

The #1 thing we’re looking for

You don’t need a perfect resume. We want someone who is:

personable, computer savvy, a quick learner,and highly coachable.

If you can learn fast, follow systems, and contribute to clinic success...you’ll thrive here!

Job Description

What you’ll do:

You’ll be the point person for the non-clinical patient experience...making every visit smooth from start to finish:

Welcome patients and create a “they know my name” experience

Answer phones with confidence and warmth

Schedule visits electronically and keep the day flowing

Verify insurance benefits and confirm patient info (personal + financial)

Maintain charts and EMR accuracy

Support clinic operations: faxing, filing, misc. tasks as needed

Qualifications

What “great” looks like here

• Patients feel taken care of from the moment they walk in
• You catch details before they become problems
• You communicate clearly and stay calm when it’s busy
• You take ownership, help teammates, and keep things moving

What helps (but isn’t required)

• Medical front office experiencepreferred(1+ year is a plus)
• Comfortable with Microsoft Word/Excel
• EMR/medical software experience is helpful

Additional Information

What you'll get:

• PTO + paid holidays
• Employee Assistance Program (EAP)
• Employee discounts + additional company perks that support work–life balance

The anticipated base salary range for this position is$17.00- $18.00. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.