Patient Experience Front Desk Coordinator

Resolve Pain Solutions; Jackson (AL); Vor Ort; USD 24.000 - 32.000; Vollzeit

Zusammenfassung

Resolve Pain Solutions in Jackson, TN, is seeking a friendly receptionist to be the first point of contact for patients, handling phones and in-person inquiries with courtesy and professionalism. You will collect patient information, verify insurance, prepare charts, and assist with billing, appointments, and daily financial tasks.

The role emphasizes accuracy, confidentiality, and teamwork in a busy clinic.

Qualifikationen

• Six months of experience in a physician's office preferred.
• Strong verbal and written communication skills.
• Ability to manage sensitive patient information.
• Familiarity with billing and insurance information gathering.

Aufgaben

• Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.
• Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
• Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
• Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
• Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
• Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
• Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
• Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
• Manage requests for medical records, fax requests, and maintain accurate filing systems.

Kenntnisse

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Billing systems

Medical records software

Phone system

Jobbeschreibung

Resolve Pain Solutions in Jackson, TN, is seeking a friendly receptionist to be the first point of contact for patients, handling phones and in-person inquiries with courtesy and professionalism. You will collect patient information, verify insurance, prepare charts, and assist with billing, appointments, and daily financial tasks.

The role emphasizes accuracy, confidentiality, and teamwork in a busy clinic.