Receptionist

Resolve Pain Solutions; Jackson (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Resolve Pain Solutions in Jackson, TN, is seeking a friendly receptionist to be the first point of contact for patients, handling phones and in-person inquiries with courtesy and professionalism. You will collect patient information, verify insurance, prepare charts, and assist with billing, appointments, and daily financial tasks.

The role emphasizes accuracy, confidentiality, and teamwork in a busy clinic.

Qualifications

• Six months of experience in a physician's office preferred.
• Strong verbal and written communication skills.
• Ability to manage sensitive patient information.
• Familiarity with billing and insurance information gathering.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.
• Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
• Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
• Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
• Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
• Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
• Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
• Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
• Manage requests for medical records, fax requests, and maintain accurate filing systems.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Billing systems

Medical records software

Phone system

Job description

Overview:

We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at our Mays and Schnapp clinic in Jackson, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.

Key Responsibilities:

• Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.


• Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.


• Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.


• Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.


• Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.


• Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.


• Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.


• Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.


• Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.

Essential Competencies:

• Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.


• Performs duties with competence, professionalism, and attention to detail.


• Strong understanding and alignment with the company’s mission and values.


• Complies with applicable laws, regulations, and internal policies


• Demonstrates excellent interpersonal skills with patients, staff, and the public.


• Ability to handle urgent situations calmly and efficiently.


• Strong critical thinking skills, including problem-solving, planning, and decision-making.

Qualifications:

• Experience/Education: Six months of experience in a physician's office is preferred. A high school diploma or equivalent is required.


• Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.


• Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.


• Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.

Additional Skills and Competencies:

• Ability to manage multiple tasks and prioritize effectively.


• Strong organizational skills and attention to detail.


• Ability to work as part of a team and contribute to a positive work environment.


• Experience with medical records and billing systems is a plus.

Why Join Us?

• Positive and supportive work environment.


• Opportunity to be part of a dynamic, patient-focused clinic.


• Competitive salary and benefits package.