Receptionist

Resolve Pain Solutions; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Resolve Pain Solutions in Jackson, TN seeks a friendly, highly organized Receptionist to be the first contact for patients. You will handle phone and in-person interactions, collect billing information, and maintain up-to-date patient records.

The role requires excellent communication, attention to detail, and the ability to manage multiple tasks in a fast-paced clinic environment.

Qualifications

• Six months of experience in a physician's office preferred.
• High school diploma or equivalent required.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and visitors, ensuring a positive first impression.
• Accurately gather and enter patient demographic and insurance information.
• Verify insurance coverage and coordinate with payors when needed.
• Prepare patient charts and messages with complete information.
• Capture and update billing information for invoicing and processing.
• Manage phone calls, schedule appointments, and collect new patient information.
• Assist with closing daily financial processes, including cash handling.
• Ensure smooth opening/closing of the clinic and maintain patient amenities.
• Manage requests for medical records and filing systems.

Skills

Customer Service

Communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Billing software

Job description

Overview:

We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at our Mays and Schnapp clinic in Jackson, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.

Key Responsibilities:

• Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.


• Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.


• Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.


• Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.


• Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.


• Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.


• Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.


• Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.


• Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.

Essential Competencies:

• Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.


• Performs duties with competence, professionalism, and attention to detail.


• Strong understanding and alignment with the company’s mission and values.


• Complies with applicable laws, regulations, and internal policies


• Demonstrates excellent interpersonal skills with patients, staff, and the public.


• Ability to handle urgent situations calmly and efficiently.


• Strong critical thinking skills, including problem-solving, planning, and decision-making.

Qualifications:

• Experience/Education: Six months of experience in a physician's office is preferred. A high school diploma or equivalent is required.


• Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.


• Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.


• Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.

Additional Skills and Competencies:

• Ability to manage multiple tasks and prioritize effectively.


• Strong organizational skills and attention to detail.


• Ability to work as part of a team and contribute to a positive work environment.


• Experience with medical records and billing systems is a plus.

Why Join Us?

• Positive and supportive work environment.


• Opportunity to be part of a dynamic, patient-focused clinic.


• Competitive salary and benefits package.