Patient Experience Front Desk Coordinator

Advocare, LLC; Hamilton (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision care

Health Savings Accounts (HSAs)

401(k) retirement plan

Paid time off

Job summary

Advocare, LLC, a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware, seeks a Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling in a welcoming clinical environment. The ideal candidate is friendly, organized, and detail-oriented, capable of maintaining confidentiality while multitasking in a fast-paced healthcare setting.

Prior EMR experience is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Front desk or medical office experience preferred.
• Familiarity with electronic medical records (EMR) is a plus.

Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages according to office procedures.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.

Skills

Excellent customer service

Communication skills

Professionalism and discretion

Interpersonal skills

Detail-oriented

Multitasking

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Advocare, LLC, a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware, seeks a Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling in a welcoming clinical environment. The ideal candidate is friendly, organized, and detail-oriented, capable of maintaining confidentiality while multitasking in a fast-paced healthcare setting.

Prior EMR experience is a plus.