Front Desk

Advocare LLC; Haddon Heights (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision plans

Health Savings Accounts (HSAs) / FSAs

Voluntary disability insurance

401(k) retirement plan

Paid time off (PTO)

Commuter benefits

Job summary

Advocare LLC, a physician-owned practice, seeks a friendly Front Desk Receptionist in New Jersey to greet patients, manage front-office communications, and support scheduling. The role involves coordinating appointments, handling check-ins/outs, and maintaining a welcoming environment for patients and staff.

Candidates should have excellent customer service skills, professionalism, and the ability to multitask.

Qualifications

• High School Diploma or equivalent required.
• Front desk or medical office experience preferred but not required.
• Familiarity with EMR is a plus.

Responsibilities

• Answer incoming calls on a multi-line system with professionalism.
• Schedule and confirm patient appointments.
• Greet patients and visitors; notify appropriate staff of arrival.
• Collect and post co-pays; communicate outstanding balances.
• Check patients out and follow checkout protocols.
• Prepare charts and print daily appointment schedules.

Skills

Customer service

Communication

Professionalism

Confidentiality

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group Auto and Homeowners Insurance Discounts

Part-time Benefits:

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts

Schedule

• Full-time and part-time options available
• Part-time (one to two nights and Saturday and Sunday mornings)

Requirements

Education and Experience:

• High School Diploma or equivalent required
• Front desk or medical office experience preferred but not required
• Familiarity with electronic medical records (EMR) is a plus