Patient Experience Front Desk Coordinator

ADVOCARE, LLC; Cherry Hill Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

HSAs/FSAs

PTO

Commuter benefits

Group insurance

Job summary

Advocare, LLC is seeking a Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling in a professional medical office in New Jersey. You will provide excellent customer service, handle messages, and help maintain a welcoming environment for patients, staff, and visitors.

The role requires high school diploma and preferred prior front desk or medical office experience, with proficiency in Microsoft Office and EMR familiarity.

Qualifications

• Excellent customer service and communication skills.
• Ability to maintain professionalism, confidentiality, and diplomacy.
• Strong interpersonal skills with the ability to work with diverse individuals.
• Detail-oriented with strong follow-up and multitasking capabilities.
• Adaptable and flexible in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages according to office procedures.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.

Skills

Customer service

Professionalism

Confidentiality

Interpersonal skills

Multitasking

Microsoft Office

Education

High School Diploma

Tools

EMR familiarity

Job description

Advocare, LLC is seeking a Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling in a professional medical office in New Jersey. You will provide excellent customer service, handle messages, and help maintain a welcoming environment for patients, staff, and visitors.

The role requires high school diploma and preferred prior front desk or medical office experience, with proficiency in Microsoft Office and EMR familiarity.