Front Desk Receptionist

Advocare LLC; Succasunna (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Multiple medical and prescription coverage options

Dental and vision care plans

401(k) retirement savings plan

Paid time off (PTO)

Flexible Spending Accounts (FSAs)

Job summary

A healthcare provider in New Jersey is seeking a Front Desk Receptionist to manage front-office communications and support scheduling functions. You will greet patients and ensure a welcoming environment, providing exceptional customer service. Candidates should have a High School Diploma, with preferred experience in a front desk or medical office setting. Proficiency in Microsoft Office and strong communication skills are essential for success in this dynamic role. Join our team to deliver outstanding patient care in a collaborative environment.

Qualifications

• High School Diploma or equivalent required.
• Front desk or medical office experience preferred.
• Familiarity with electronic medical records (EMR) is a plus.

Responsibilities

• Answer incoming calls on a multi-line telephone system.
• Schedule and confirm patient appointments.
• Greet patients and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Prepare charts and daily appointment schedules.

Skills

Excellent customer service and communication skills

Ability to maintain professionalism

Detail-oriented with strong multitasking capabilities

Proficient in Microsoft Office

Strong interpersonal skills

Adaptable in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Electronic medical records (EMR)

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Requirements

Education and Experience:

• High School Diploma or equivalent required
• Front desk or medical office experience preferred
• Familiarity with electronic medical records (EMR) is a plus