Front Desk

ADVOCARE, LLC; Jersey City (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Sick leave

Job summary

Advocare, LLC, a physician-owned partnership across New Jersey, Pennsylvania, and Delaware, is seeking a Front Desk Receptionist to greet patients, manage front-office communications, and support administrative tasks in a dynamic healthcare setting.

The role emphasizes exceptional customer service, professionalism, and accurate scheduling, with responsibilities spanning call handling, appointments, verification, and chart preparation.

Qualifications

• Excellent customer service and communication skills.
• Professionalism, confidentiality, and diplomacy.
• Strong interpersonal skills with diverse individuals.
• Detail-oriented with follow-up and multitasking.
• Adaptable in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Answer incoming calls on a multi-line system professionally and efficiently.
• Schedule and confirm patient appointments.
• Insurance verification, filling required forms.
• Greet patients and visitors and notify the appropriate team member.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts, gather paperwork, and print daily schedules.

Skills

Customer service

Communication

Professionalism

Confidentiality

Interpersonal skills

Detail-oriented

Multitasking

Microsoft Office

Education

High School Diploma

Medical office experience

EMR experience preferred

Computer skills required

Tools

Microsoft Office

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Insurance verification, filling required forms
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Education and Experience:

• High School Diploma or equivalent required
• Medical office experience is required
• EMR experience preferred
• Computer skills required

Benefits:

• Medical insurance, paid time off, sick leave etc..