Patient Experience & Front Desk Assistant

Downtown Evansville Inc; Evansville (IN); On-site; USD 29,000 - 42,000; Full time

Job summary

Downtown Evansville Inc is seeking a friendly front desk professional to greet patients and keep the office running smoothly. You’ll be the welcoming voice and face of the practice, managing calls, scheduling, and patient check-ins with care.

In this role you’ll handle insurance basics, collect demographics, process payments, and support a fast-paced team. A high school diploma or GED is preferred and strong communication is essential for excellent patient care.

Qualifications

• High School Diploma or GED preferred.
• A warm, professional communicator who enjoys helping others.
• Computer proficiency and willingness to learn new systems.
• Organized, reliable, and able to juggle multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Warm, professional communicator

Organized

Computer literacy

Multi-tasking

Education

High School Diploma or GED

Tools

Scheduling software

Payments software

Patient records system

Job description

Downtown Evansville Inc is seeking a friendly front desk professional to greet patients and keep the office running smoothly. You’ll be the welcoming voice and face of the practice, managing calls, scheduling, and patient check-ins with care.

In this role you’ll handle insurance basics, collect demographics, process payments, and support a fast-paced team. A high school diploma or GED is preferred and strong communication is essential for excellent patient care.