Patient Experience Front Desk Coordinator

Workstream; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health benefits

Dental benefits

Vision benefits

401K with match

Job summary

Apex Dental Partners seeks a motivated Front Office team member to be the first point of contact for patients and to support smooth daily operations. You will help ensure an exceptional experience by handling calls, greeting patients, and entering accurate data.

In this fast-paced role you will manage provider schedules, verify insurance, collect payments, explain treatment plans, and maintain patient records with attention to detail while collaborating with clinicians and administrative staff.

Qualifications

• 1+ year of front office or customer-facing experience in healthcare or dentalpreferred.
• High school diploma or equivalent required.
• Strong communication and customer service skills.

Responsibilities

• Handle patient phone calls and inquiries professionally.
• Manage provider schedules to optimize flow and efficiency.
• Greet patients and verify demographic and insurance information.
• Explain treatment plans and next steps to patients.
• Collect payments and discuss financial details accurately.
• Verify benefits, assist with claims, and support reimbursement.
• Coordinate patient check-in and check-out smoothly.
• Maintain accurate patient records in practice systems.
• Collaborate with team to ensure efficient patient flow.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Reliability

Education

High school diploma

Tools

Open Dental

Google Workspace

Job description

Apex Dental Partners seeks a motivated Front Office team member to be the first point of contact for patients and to support smooth daily operations. You will help ensure an exceptional experience by handling calls, greeting patients, and entering accurate data.

In this fast-paced role you will manage provider schedules, verify insurance, collect payments, explain treatment plans, and maintain patient records with attention to detail while collaborating with clinicians and administrative staff.