Patient Coordinator

Avance Care; Garner (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits after 30 days

Job summary

Avance Care is hiring a Front Desk team member in North Carolina to be the friendly first contact for patients, handling check-in, scheduling, and payments.

The role requires one year of medical front desk experience, proficiency with EMR, strong communication, and the ability to work in a fast-paced clinic. It is a full-time position with 12-hour shifts and rotating weekends, offering comprehensive benefits after 30 days.

Qualifications

• Front desk experience in healthcare settings preferred.
• Ability to handle sensitive information with discretion.
• Experience with medical billing and patient check-in processes.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer calls promptly and relay messages.
• Maintain organized front desk and reception area.
• Collect co-payments and verify insurance details.
• Process referrals and provide accurate information to patients.
• Balance cash register and ensure accurate payments.
• Explain fees, services, and policies.

Skills

Customer service

Communication

Confidentiality

EMR experience

Scheduling/administration

Education

Related degree

Tools

EMR system

Cash handling

Job description

Overview

Discover a rewarding career path with Avance Care — where innovation meets compassion.

Avance Care is growing fast, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC — and we’re looking for passionate individuals to grow with us.

As one of North Carolina’s largest independent primary care networks, we’re redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients.

Step into a vital role at the front lines of care. As a Front Desk team member, you’ll be the first point of contact for our patients — creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out.

• This is a full-time role involving 12-hour weekday shifts and a rotating weekend schedule.
• Our clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities:

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.

Other Priorities:

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.