Patient Experience Coordinator (Front Desk) - Full-Time

ExperCare Urgent Care & Occupational Medicine; Port Wentworth (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits for full-time team members

Job summary

ExperCARE is seeking a Patient Engagement Coordinator (Medical Receptionist) to join our urgent care team. The role focuses on delivering a welcoming patient experience, accurate registration, and smooth front-office operations in a fast-paced environment.

Ideal candidates are customer-focused, organized, and able to multitask while maintaining professionalism across calls and in-person interactions. CPR certification is preferred, and background checks are required for all hires.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends
• CPR certification (or willingness to obtain)
• Ability to pass a background check
• Knowledge of Occupational Medicine is a plus

Responsibilities

• Greet patients and callers in a professional, welcoming manner
• Complete patient registration and verify insurance information accurately
• Answer and manage multiple phone lines with efficiency and professionalism
• Collect payments and calculate charges correctly
• Schedule follow-up appointments and manage patient referrals
• Fax, scan, and manage medical records as needed
• Keep the front office and waiting area clean, organized, and inviting
• Support overall clinic flow and assist team members as needed

Skills

Customer service

Communication

Multitasking

Organizational skills

Job description

ExperCARE is seeking a Patient Engagement Coordinator (Medical Receptionist) to join our urgent care team. The role focuses on delivering a welcoming patient experience, accurate registration, and smooth front-office operations in a fast-paced environment.

Ideal candidates are customer-focused, organized, and able to multitask while maintaining professionalism across calls and in-person interactions. CPR certification is preferred, and background checks are required for all hires.