Patient Experience Front Desk Coordinator

Trinity Health; Clarkston (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will welcome patients, verify insurance and registrations, and help schedule and manage appointments while supporting billing and MyChart processes.

The role emphasizes accurate records, professional communication, and collaboration with clinical staff to ensure a positive patient experience in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 1–2 years experience in medical, physician office or customer service preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and day-to-day office operations.
• Partner with providers and clinical staff for a smooth patient experience.

Skills

Customer service

Greeting patients

Phone handling

Scheduling

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will welcome patients, verify insurance and registrations, and help schedule and manage appointments while supporting billing and MyChart processes.

The role emphasizes accurate records, professional communication, and collaboration with clinical staff to ensure a positive patient experience in a fast-paced setting.