Patient Experience Front Desk Coordinator

Penn Medicine, University of Pennsylvania Health System; Huntingdon Valley (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking a frontline administrator to greet and schedule patients, check in, and provide essential clerical support to keep a busy medical office running smoothly.

Responsibilities include scheduling, greeting, insurance verification, data entry in ECW, handling co-pays, and coordinating referrals. Strong customer service, organizational skills, and experience in a medical office are preferred.

Qualifications

• H.S. Diploma/GED (Required)
• Medical office experience preferred

Responsibilities

• Schedule patients according to scheduling criteria. Allow appropriate time intervals between patients. Direct new patients to arrive 15 minutes early to complete applicable paperwork.
• Direct patients to obtain studies and/or medical records to bring to their appointment.
• Act as a resource to patients to obtain medical records.
• If applicable, process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit.
• Greet patients at the front desk.
• Scan insurance card(s) and photo ID into ECW.
• Verify insurance is active.
• Collect applicable co-pays.
• Direct patients to complete paperwork and check for completion.
• Retrieve referrals from Navinet, if applicable.
• Answer promptly before the third ring in a courteous and professional manner.
• Transfer call to appropriate department.
• Take and relay messages in a timely manner.
• Obtains pre-certifications for any testing ordered by physicians.
• Troubleshoot problems with computers, fax machines, and printers.
• Fax reports as requested through ECW.
• Send medical records requests to appropriate party.
• Enters patient demographic information into ECW in order to complete the information necessary for complete and accurate billing.
• Enters required information for quality, incentive and other measurement initiatives required of the practice.
• Enters certain clinical information as required for complete and accurate medical records.

Skills

Scheduling

Front desk

Customer service

Data entry

Phone etiquette

Insurance verification

Education

High School Diploma or GED

Tools

ECW

Job description

Penn Medicine is seeking a frontline administrator to greet and schedule patients, check in, and provide essential clerical support to keep a busy medical office running smoothly.

Responsibilities include scheduling, greeting, insurance verification, data entry in ECW, handling co-pays, and coordinating referrals. Strong customer service, organizational skills, and experience in a medical office are preferred.