Medical Office Receptionist

Beacon Behavioral Partners; New Jersey; On-site; USD 34,000 - 42,000; Full time

Job summary

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist to support the front desk and daily administrative operations of the outpatient behavioral health program.

You will create a welcoming, professional experience for patients, families, visitors, providers, and team members, handling scheduling, check-in/out, documentation, and coordination with clinical and administrative staff.

Qualifications

• Strong communication and customer service skills are essential.
• Excellent organization and attention to detail are required.
• Ability to multitask and manage priorities in a busy front-desk environment.
• Proficiency with computers, scheduling tools, and basic electronic health records systems.

Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner
• Answer, screen, and route incoming phone calls, messages, emails, and general inquiries
• Support patient scheduling, appointment confirmations, cancellations, and rescheduling
• Assist with patient check-in and check-out processes
• Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation
• Support intake, admissions, referral, and new patient coordination activities as needed
• Maintain accurate patient, office, and administrative records in accordance with company procedures
• Coordinate communication between patients, families, providers, clinical team members, and administrative staff
• Monitor front desk activity and elevate patient, scheduling, service, or operational concerns to the appropriate team member
• Maintain office supplies, forms, shared spaces, and general front desk organization
• Support billing, authorizations, insurance documentation, or related administrative workflows as assigned
• Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed
• Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements
• Assist with special projects, office initiatives, and other duties as assigned

Skills

Communication

Customer service

Organization

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Reports To: Office Manager or Program Director

Medical Office Receptionist

Beacon Behavioral Health Partners

Reports To: Office Manager or Program Director

Position Summary

• The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon's outpatient behavioral health program


• This role creates a welcoming and professional experience for patients, families, visitors, providers, and team members


• The Medical Office Receptionist supports patient communication, scheduling, check‑in and check‑out, documentation, office organization, and coordination with the clinical and administrative team

Key Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming, and service‑oriented manner


• Answer, screen, and route incoming phone calls, messages, emails, and general inquiries


• Support patient scheduling, appointment confirmations, cancellations, and rescheduling


• Assist with patient check‑in and check‑out processes


• Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation


• Support intake, admissions, referral, and new patient coordination activities as needed


• Maintain accurate patient, office, and administrative records in accordance with company procedures


• Coordinate communication between patients, families, providers, clinical team members, and administrative staff


• Monitor front desk activity and elevate patient, scheduling, service, or operational concerns to the appropriate team member


• Maintain office supplies, forms, shared spaces, and general front desk organization


• Support billing, authorizations, insurance documentation, or related administrative workflows as assigned


• Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed


• Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements


• Assist with special projects, office initiatives, and other duties as assigned

Qualifications

• High school diploma or equivalent required


• 1-2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred


• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred


• Strong communication, customer service, organization, and follow-through skills


• Ability to manage multiple priorities in a busy office environment


• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems


• Ability to handle confidential information with professionalism and discretion


• Dependable, detail-oriented, patient-focused, and team-oriented

Preferred Experience

• Experience supporting a behavioral health or healthcare office


• Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records


• Experience working with patients, families, providers, and referral partners


• Bilingual skills preferred, based on program and market needs

Success in This Role

• Creates a positive and professional first impression for patients and families


• Keeps front desk workflows organized, accurate, and timely


• Communicates clearly and professionally with patients, families, providers, and team members


• Supports efficient scheduling, documentation, and patient coordination


• Helps the outpatient program operate smoothly and consistently

Equal Opportunity Statement

• Beacon Behavioral Health Partners is an equal opportunity employer


• We are committed to creating an inclusive environment for all employees and applicants