Patient Experience Lead & Care Coordinator

Sage; Little Rock, Northern (AR, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k retirement plan

Flexible time off

Career growth opportunities

Employee assistance program

Job summary

Sage Health in Little Rock is seeking a Patient Experience Associate / Care Coordinator to support front desk operations and care coordination across Sage Health medical centers.

You will greet patients, manage check-in/out in the EHR, verify insurance, collect co-pays, and schedule referrals while collaborating with clinicians to ensure timely, patient-centered care. This on-site role offers growth opportunities within a mission-driven organization dedicated to accessible senior care.

Qualifications

• Office experience in fast-paced medical or service environments.
• Proficient in Microsoft Word, Outlook, and Excel.
• Able to manage multiple tasks with attention to detail.
• Excellent communication and professional demeanor.
• COVID-19 vaccination is required.

Responsibilities

• Front desk duties including check-in/check-out and patient greeting.
• Verify insurance, collect co-pays, and schedule appointments.
• Process referrals and coordinate care with clinicians.
• Maintain patient confidentiality and accurate EHR data.
• Coordinate with internal teams to ensure smooth operations.

Skills

Office administrative experience

Customer service

Organization & attention to detail

Strong communication

Microsoft Office (Word, Outlook, Excel

COVID-19 vaccination

Multitasking

Education

High School Diploma or equivalent

Job description

Sage Health in Little Rock is seeking a Patient Experience Associate / Care Coordinator to support front desk operations and care coordination across Sage Health medical centers.

You will greet patients, manage check-in/out in the EHR, verify insurance, collect co-pays, and schedule referrals while collaborating with clinicians to ensure timely, patient-centered care. This on-site role offers growth opportunities within a mission-driven organization dedicated to accessible senior care.