Patient Experience & Care Coordination Specialist

Sage Health; North Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits with

4 401k retirement plan

Flexible time off – PTO, holidays, and

Job summary

Sage Health is seeking a Patient Experience Associate / Care Coordinator based in Little Rock. You will manage front desk operations and care coordination, serving as the first point of contact while handling referrals, insurance verifications, and appointment coordination across Sage Health centers.

The role requires strong organizational skills, excellent communication, and proficiency with EHR systems and Microsoft Office. COVID-19 vaccination is required.

Qualifications

• Office/Reception experience in a fast-paced environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.
• Full COVID-19 vaccination (including boosters) an essential requirement.

Responsibilities

• Front Desk: Greet patients, check-in/out via EHR, collect co-pays, verify insurance, manage calls, reminders, and scheduling.
• Care Coordination: Review referrals, schedule appointments, process authorizations, monitor open referrals, coordinate with PCPs.

Skills

Office Administration

Customer Service

Communication

Organization

Problem solving

Attention to detail

Microsoft Office

Vaccination compliance

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Sage Health is seeking a Patient Experience Associate / Care Coordinator based in Little Rock. You will manage front desk operations and care coordination, serving as the first point of contact while handling referrals, insurance verifications, and appointment coordination across Sage Health centers.

The role requires strong organizational skills, excellent communication, and proficiency with EHR systems and Microsoft Office. COVID-19 vaccination is required.