Patient Experience Front Desk Concierge

Astera Cancer Care; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Mary Bird Perkins Cancer Center is seeking a courteous Guest Services Receptionist to greet patients and visitors, verify appointment details, and assist with directions and transportation needs. You will coordinate with clinic staff to ensure a smooth arrival and departure experience in a compassionate environment.

The role emphasizes strong customer service in a healthcare setting, responding to inquiries, and keeping the lobby comfortable and orderly.

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Healthcare experience preferred.
• Experience working with patients or vulnerable populations preferred.

Responsibilities

• Greet and assist guests upon arrival in a professional and friendly manner.
• Assist guests with verifying appointment details and directing to the correct location.
• Respond promptly to patient inquiries and escalate when necessary.
• Monitor lobby and waiting areas to ensure comfort and cleanliness.
• Support other functions and programs related to the patient experience.

Skills

Customer service

Healthcare experience

Patient interaction

Vulnerable populations

Education

High school diploma

Job description

Mary Bird Perkins Cancer Center is seeking a courteous Guest Services Receptionist to greet patients and visitors, verify appointment details, and assist with directions and transportation needs. You will coordinate with clinic staff to ensure a smooth arrival and departure experience in a compassionate environment.

The role emphasizes strong customer service in a healthcare setting, responding to inquiries, and keeping the lobby comfortable and orderly.