Guest Services Receptionist

Mary Bird Perkins Cancer Center; Baton Rouge (LA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Bird Perkins Cancer Center is the leading cancer care organization in Louisiana, welcoming patients, caregivers and visitors with compassionate service from arrival to departure.

The Guest Services Receptionist serves as the first point of contact, providing information, directions and coordination with clinic teams to meet individual patient needs and to ensure a seamless experience in a supportive care environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Experience working with patients or vulnerable populations preferred.

Responsibilities

• Greet and assist guests professionally upon arrival.
• Verify appointment details and direct to the correct location.
• Respond to patient inquiries, escalating when needed.
• Monitor lobby area for comfort and cleanliness.
• Support programs related to patient experience.

Skills

Customer service

Healthcare experience

Patient care

Education

High school diploma or equivalent

Job description

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

SCOPE:

The Guest Services Receptionist serves as the first point of contact for patients, caregivers, and visitors at Mary Bird Perkins Cancer Center. The role is responsible for creating a welcoming and compassionate environment, ensuring an exceptional patient experience from arrival to departure. The Receptionist provides information, directions, assistance with transportation and appointments, and coordinates with clinic and support teams to meet individual patient needs.

Functions

• Greet and assist guests upon arrival in a professional and friendly manner
• Assist guests with verifying appointment/ meeting details and presenting to the correct location
• Respond promptly to patient inquires and concerns, escalating to the appropriate contact when necessary
• Monitor and manage lobby and waiting area environments to ensure comfort and cleanliness
• Support other functions and special programs related to the patient experience

Qualifications

• High school diploma or equivalent
• Customer service experience
• Healthcare experience preferred
• Experience working with patients or vulnerable populations preferred