Guest Services Receptionist

Astera Cancer Care; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Mary Bird Perkins Cancer Center is seeking a courteous Guest Services Receptionist to greet patients and visitors, verify appointment details, and assist with directions and transportation needs. You will coordinate with clinic staff to ensure a smooth arrival and departure experience in a compassionate environment.

The role emphasizes strong customer service in a healthcare setting, responding to inquiries, and keeping the lobby comfortable and orderly.

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Healthcare experience preferred.
• Experience working with patients or vulnerable populations preferred.

Responsibilities

• Greet and assist guests upon arrival in a professional and friendly manner.
• Assist guests with verifying appointment details and directing to the correct location.
• Respond promptly to patient inquiries and escalate when necessary.
• Monitor lobby and waiting areas to ensure comfort and cleanliness.
• Support other functions and programs related to the patient experience.

Skills

Customer service

Healthcare experience

Patient interaction

Vulnerable populations

Education

High school diploma

Job description

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.Job Description:SCOPE: The Guest Services Receptionist serves as the first point of contact for patients, caregivers, and visitors at Mary Bird Perkins Cancer Center. The role is responsible for creating a welcoming and compassionate environment, ensuring an exceptional patient experience from arrival to departure. The Receptionist provides information, directions, assistance with transportation and appointments, and coordinates with clinic and support teams to meet individual patient needs.FUNCTIONS:1.Greet and assist guests upon arrival in a professional and friendly manner2. Assist guests with verifying appointment/ meeting details and presenting to the correct location3. Respond promptly to patient inquires and concerns, escalating to the appropriate contact when necessary4. Monitor and manage lobby and waiting area environments to ensure comfort and cleanliness5. Support other functions and special programs related to the patient experienceQUALIFICATIONS:High school diploma or equivalentCustomer service experienceHealthcare experience preferredExperience working with patients or vulnerable populations preferred