Patient Experience Concierge (Front Desk)

Mary Bird Perkins Cancer Center; Baton Rouge (LA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Bird Perkins Cancer Center is the leading cancer care organization in Louisiana, welcoming patients, caregivers and visitors with compassionate service from arrival to departure.

The Guest Services Receptionist serves as the first point of contact, providing information, directions and coordination with clinic teams to meet individual patient needs and to ensure a seamless experience in a supportive care environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Experience working with patients or vulnerable populations preferred.

Responsibilities

• Greet and assist guests professionally upon arrival.
• Verify appointment details and direct to the correct location.
• Respond to patient inquiries, escalating when needed.
• Monitor lobby area for comfort and cleanliness.
• Support programs related to patient experience.

Skills

Customer service

Healthcare experience

Patient care

Education

High school diploma or equivalent

Job description

Mary Bird Perkins Cancer Center is the leading cancer care organization in Louisiana, welcoming patients, caregivers and visitors with compassionate service from arrival to departure.

The Guest Services Receptionist serves as the first point of contact, providing information, directions and coordination with clinic teams to meet individual patient needs and to ensure a seamless experience in a supportive care environment.