Patient Access & Front Desk Specialist

Mary Free Bed; Walker (MI); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Mary Free Bed seeks a front desk–oriented team member to greet and assist patients, families, and visitors at the check-in/out desk. You will handle registrations, insurance verifications, and explain benefits, while supporting scheduling and patient financial services.

The role emphasizes accurate data entry, excellent phone and customer service skills, and the ability to thrive in a fast-paced hospital setting, collaborating with clinicians and staff to ensure smooth operations.

Qualifications

• GED or Diploma required; Associate degree preferred.
• Computer experience with high accuracy data entry.
• Excellent telephone and customer service skills.
• Strong organizational, interpersonal, communication, and customer service skills.
• Ability to thrive in a high-paced environment and interact with professional staff.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department.
• Interact in a customer-focused manner during referral processing.
• Provide office support for Scheduling and Patient Financial Services staff.
• Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.

Skills

Customer service

Telephone skills

Data entry

Interpersonal skills

Communication

Education

GED/ Diploma

Associate degree

Bachelor’s degree

Job description

Mary Free Bed seeks a front desk–oriented team member to greet and assist patients, families, and visitors at the check-in/out desk. You will handle registrations, insurance verifications, and explain benefits, while supporting scheduling and patient financial services.

The role emphasizes accurate data entry, excellent phone and customer service skills, and the ability to thrive in a fast-paced hospital setting, collaborating with clinicians and staff to ensure smooth operations.