Patient Experience Front Desk Clerk (Medical Office)

Cook Medical Inc.; Bloomington (IN); Sur place; USD 26 000 - 36 000; Plein temps

Résumé du poste

The Cook Family Health Center, a primary care practice serving Cook Group employees and their families, seeks a Front Office Clerk to be the first point of contact for patients and visitors.

You will manage communications, maintain patient records, schedule appointments, and handle basic financial transactions in line with office policies and privacy regulations, ensuring a confidential and efficient patient experience.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years experience in medical office environment.
• Microsoft Office suite (Word, Excel, Outlook) experience.
• Strong communication, organizational skills, customer service, and knowledge of HIPAA regulations.

Responsabilités

• Professionally answer and route incoming telephone calls in accordance with established office guidelines.
• Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness.
• Issue and manage confidentiality, privacy, and HIPAA‑related documentation for patients and visitors.
• Scan and index patient demographic and registration documents into the electronic record system.
• Verify insurance coverage and eligibility.
• Schedule, confirm, and manage patient appointments efficiently.
• Contact patients with appointment reminders and follow‑up communications as needed.
• Collect co‑payments & outstanding patient balances.
• Perform end‑of‑day reconciliation, including balancing payments and preparing daily financial reports.
• Maintain a high level of professionalism, confidentiality, and customer service at all times.

Connaissances

Customer service

Communication

HIPAA compliance

Data entry

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

The Cook Family Health Center, a primary care practice serving Cook Group employees and their families, seeks a Front Office Clerk to be the first point of contact for patients and visitors.

You will manage communications, maintain patient records, schedule appointments, and handle basic financial transactions in line with office policies and privacy regulations, ensuring a confidential and efficient patient experience.