Front Office Clerk

Cook Family Health Center; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cook Family Health Center in Bloomington is seeking a Front Office Clerk to welcome patients, schedule visits, and manage basic front-office tasks with discretion and HIPAA compliance. This role requires strong communication, organization, and customer service, plus proficiency with Microsoft Office.

Responsibilities include verifying demographics, handling payments, and maintaining accurate patient records in the electronic system, contributing to a courteous and efficient patient

Qualifications

• High School Diploma or equivalent required.
• 1-2 years experience in medical office environment.
• Microsoft Office suite (Word, Excel, Outlook) experience.
• Strong communication, organizational skills, customer service, and knowledge of HIPAA regulations.

Responsibilities

• Professionally answer and route incoming telephone calls in accordance with established office guidelines
• Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness
• Issue and manage confidentiality, privacy, and HIPAA‑related documentation for patients and visitors
• Scan and index patient demographic and registration documents into the electronic record system
• Verify insurance coverage and eligibility
• Schedule, confirm, and manage patient appointments efficiently
• Contact patients with appointment reminders and follow‑up communications as needed
• Collect co‑payments & outstanding patient balances
• Perform end‑of‑day reconciliation, including balancing payments and preparing daily financial reports
• Maintain a high level of professionalism, confidentiality, and customer service at all times

Skills

Customer service

Communication

Organizational skills

HIPAA regulations knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Office Suite

Job description

Front Office Clerk

Requisition ID 2026-19611
Posting Date 20 hours ago (10/12/2026 10:04 PM)
Job Location(s) Bloomington IN United States
Job Locations US-IN-Bloomington
Position Type Full Time
Company Cook Family Health Center
Category Administrative/Clerical

Why Join Us

The Cook Family Health Center is the primary care medical practice operated for Cook Group company employees and their families.

Overview

The Front Office Clerk at the Cook Family Health Center serves as the first point of contact for patients and visitors, playing a critical role in delivering a welcoming, efficient, and confidential patient experience. This position supports daily front‑office operations by managing communications, maintaining accurate patient records, coordinating appointments, and handling basic financial transactions in accordance with office policies and privacy regulations

Responsibilities

• Professionally answer and route incoming telephone calls in accordance with established office guidelines


• Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness


• Issue and manage confidentiality, privacy, and HIPAA‑related documentation for patients and visitors


• Scan and index patient demographic and registration documents into the electronic record system


• Verify insurance coverage and eligibility


• Schedule, confirm, and manage patient appointments efficiently


• Contact patients with appointment reminders and follow‑up communications as needed


• Collect co‑payments & outstanding patient balances


• Perform end‑of‑day reconciliation, including balancing payments and preparing daily financial reports


• Maintain a high level of professionalism, confidentiality, and customer service at all times

Qualifications

• High School Diploma or equivalent required


• 1-2 years experience in medical office environment


• Microsoft Office suite (Word, Excel, Outlook) experience


• Strong communication, organizational skills, customer service, and knowledge of HIPAA regulations

Physical Requirements

• Works under general office environmental conditions


• Sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.


• Occasionally required to stand; walk and stoop, kneel or crouch


• Able to lift 20+ pounds occasionally

We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.

Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.