Front Office Clerk

Cook Group; Bloomington (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Cook Family Health Center, the primary care practice for Cook Group employees and their families, seeks a Front Office Clerk to greet patients, manage appointments, and handle basic financial transactions.

The role emphasizes privacy, accuracy of patient records, and professional customer service in a fast-paced office setting. Candidates should demonstrate strong communication and organizational skills.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years experience in medical office environment.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong communication and organizational skills; knowledge of HIPAA regulations.

Responsibilities

• Answer and route incoming calls professionally.
• Update patient demographics and insurance information.
• Handle confidentiality, privacy, and HIPAA documentation.

Skills

MS Office

HIPAA knowledge

Customer service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Why Join Us

The Cook Family Health Center is the primary care medical practice operated for Cook Group company employees and their families.

Overview

The Front Office Clerk at the Cook Family Health Center serves as the first point of contact for patients and visitors, playing a critical role in delivering a welcoming, efficient, and confidential patient experience. This position supports daily front‑office operations by managing communications, maintaining accurate patient records, coordinating appointments, and handling basic financial transactions in accordance with office policies and privacy regulations

Responsibilities

• Professionally answer and route incoming telephone calls in accordance with established office guidelines
• Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness
• Issue and manage confidentiality, privacy, and HIPAA‑related documentation for patients and visitors
• Scan and index patient demographic and registration documents into the electronic record system
• Verify insurance coverage and eligibility
• Schedule, confirm, and manage patient appointments efficiently
• Contact patients with appointment reminders and follow‑up communications as needed
• Collect co‑payments & outstanding patient balances
• Perform end‑of‑day reconciliation, including balancing payments and preparing daily financial reports
• Maintain a high level of professionalism, confidentiality, and customer service at all times

Qualifications

• High School Diploma or equivalent required
• 1-2 years experience in medical office environment
• Microsoft Office suite (Word, Excel, Outlook) experience
• Strong communication, organizational skills, customer service, and knowledge of HIPAA regulations

Physical Requirements:

• Works under general office environmental conditions
• Sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.
• Occasionally required to stand; walk and stoop, kneel or crouch
• Able to lift 20+ pounds occasionally