Medical Front Desk Clerk - Patient Concierge

Cook Family Health Center; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cook Family Health Center in Bloomington is seeking a Front Office Clerk to welcome patients, schedule visits, and manage basic front-office tasks with discretion and HIPAA compliance. This role requires strong communication, organization, and customer service, plus proficiency with Microsoft Office.

Responsibilities include verifying demographics, handling payments, and maintaining accurate patient records in the electronic system, contributing to a courteous and efficient patient

Qualifications

• High School Diploma or equivalent required.
• 1-2 years experience in medical office environment.
• Microsoft Office suite (Word, Excel, Outlook) experience.
• Strong communication, organizational skills, customer service, and knowledge of HIPAA regulations.

Responsibilities

• Professionally answer and route incoming telephone calls in accordance with established office guidelines
• Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness
• Issue and manage confidentiality, privacy, and HIPAA‑related documentation for patients and visitors
• Scan and index patient demographic and registration documents into the electronic record system
• Verify insurance coverage and eligibility
• Schedule, confirm, and manage patient appointments efficiently
• Contact patients with appointment reminders and follow‑up communications as needed
• Collect co‑payments & outstanding patient balances
• Perform end‑of‑day reconciliation, including balancing payments and preparing daily financial reports
• Maintain a high level of professionalism, confidentiality, and customer service at all times

Skills

Customer service

Communication

Organizational skills

HIPAA regulations knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Office Suite

Job description

The Cook Family Health Center in Bloomington is seeking a Front Office Clerk to welcome patients, schedule visits, and manage basic front-office tasks with discretion and HIPAA compliance. This role requires strong communication, organization, and customer service, plus proficiency with Microsoft Office.

Responsibilities include verifying demographics, handling payments, and maintaining accurate patient records in the electronic system, contributing to a courteous and efficient patient