Patient Access & Front Desk Specialist

Cook Group; Bloomington (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Cook Family Health Center, the primary care practice for Cook Group employees and their families, seeks a Front Office Clerk to greet patients, manage appointments, and handle basic financial transactions.

The role emphasizes privacy, accuracy of patient records, and professional customer service in a fast-paced office setting. Candidates should demonstrate strong communication and organizational skills.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years experience in medical office environment.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong communication and organizational skills; knowledge of HIPAA regulations.

Responsibilities

• Answer and route incoming calls professionally.
• Update patient demographics and insurance information.
• Handle confidentiality, privacy, and HIPAA documentation.

Skills

MS Office

HIPAA knowledge

Customer service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cook Family Health Center, the primary care practice for Cook Group employees and their families, seeks a Front Office Clerk to greet patients, manage appointments, and handle basic financial transactions.

The role emphasizes privacy, accuracy of patient records, and professional customer service in a fast-paced office setting. Candidates should demonstrate strong communication and organizational skills.